Before you sink too far into that sofa, and maybe that second glass of wine; please take the time to read the below to make your stay in L’Ours Rouge all the more comfortable.
WIFI – we have a WiFi network available for you to use. Please see the chalk board for the code or ask a member of the team. We have a strong internet connection, but should there be any issues we ask you to kindly ask one of the team who will be able to assist.
KEYS & DOOR CODES – There is a code to access the chalet – your chalet team will inform you of this on arrival. Please ensure you have locked the front door, and the ski locker when you are not in the chalet.
SKI LOCKERS & BOOT WARMERS – you ski locker and boot room is next to the front door. You will also find your boot warmers here – these are set on a timer to dry out the boots at the end of the day. The dryers then go on in the mornings to warm your boots up before you start you day on the mountain. Please let your chalet team know if these need adjusting.
CAR PARKING –there are two private parking spaces in the covered parking on the ground floor. You will have been provided with a beeper to open the garage door.
HEATING – there is underfloor heating throughout the chalet, so if you are feeling a bit chilly, do turn up the thermostat in the room. The bathrooms have a heated towel rail that works in the same way. Please ask your chalet team if you would like the heating adjusted but please ensure all windows are closed before turning up the heat.
HOTTUB – We want you to enjoy the benefits of having a hot tub, but there are a few things we need you to be mindful of when using it. We would ask that it is not used after 10pm and no glass to be used near the hot tub. Please always place the lid back on the hot tub when you have finished and always use the handle provided. You will find specific blue or grey hot tub towels in the chalet, please use these for the hot tub, and your grey Ours Rouge towels for your bathroom. If you would like your towel replaced please ask your chalet host.
TV– Each bedroom is equipped with a smart TV with international television channels. Please log into your own Netflix account. Do ask the team if you need any technical tips!
RADIO MERIBEL – Our local radio station is R Meribel. Your chalet staff will put the radio on for you every morning so you can listen from 8-9.15am when the weather, lift and piste report and ‘What’s On’ guide are played. In the evening, between 6-6.30pm catch the après-ski guide, and more weather and international news.
BOARD GAMES – We have a selection of board games in each chalet. If you are missing a favourite the let the team know and we’ll do our best to find it for you.
WASHING MACHINE AND TUMBLE DRYER – If you would like to do any washing or drying throughout the week, then please do or ask your host. There is washing powder by the machine, and a drying rack or tumble dryer for your use.
HEALTY & SAFETY – Your team will talk this through with you on arrival, but here is a little reminder on the key points. Please keep chalet secure at all times with windows, terrace doors and front door locked when you head out for the day and at night. Leave your ski boots and outdoor shoes in the entrance hall to avoid slips. Refrain from using the kitchen equipment without instruction, in particular the chefs’ sharp knives especially when there are small children in the chalet. Do not add logs to the fire without the team being present and always have the fire gate in place when the fire is lit. Smoking is forbidden in the chalet and only outside where ashtrays are provided. In the event of a fire, there is a fire extinguisher on each floor and fire exit plans on the back of each door in the property. In the event of an emergency please call Solène, the Resort Manager. If you have any questions or concerns at any time during your stay please ask the team!
WHAT’S ON & RESORT INFORMATION – You will have various leaflets on activities, pampering, bus time tables, walkers’ maps and the weekly What’s On guide (definitely worth a read!) in the chalet.
For any further information on the chalet or resort in general, please do not hesitate to ask your knowledgeable Resort Manager. We are here to help you get the very best from your stay with us here in magical Méribel.
AND…RELAX!